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Help & Support

Find answers, troubleshooting guides, and resources to help you maximize Telepresenz solutions and get the most from your AI-powered industrial operations.

Installation & Setup

Step-by-step guides and best practices for smooth deployment of Telepresenz products.

Troubleshooting

Solutions and fixes for common issues and challenges reported by customers.

FAQs

Frequently asked questions about Telepresenz products, features, and support.

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Frequently Asked Questions

Find quick answers below or use the search to locate specific topics.

How do I install SmartOPS™ on my system?
You can install SmartOPS™ by following the detailed guide available in the Installation & Setup section. The process includes system requirements verification, downloading the installation package, and running the setup wizard with administrator privileges.
What should I do if SmartEYE™ camera is not connecting?
Check your network settings and ensure the camera firmware is updated. Verify that the camera is powered on, check network connectivity, and ensure firewall settings allow the connection. Refer to the troubleshooting guide for detailed steps.
How can I request customized training materials?
Contact your account representative or reach out through our support contact page for personalized training solutions. Our team will work with you to create custom training materials tailored to your specific needs and industry requirements.
What are the subscription options for Telepresenz services?
Telepresenz offers flexible subscription models tailored to enterprise needs, including monthly, annual, and multi-year options with various support levels. Visit the pricing page or contact sales for detailed information about plans and pricing.
How do I update my Telepresenz software?
Updates can be managed through the software's built-in update manager or downloaded from your account portal. We recommend enabling automatic updates for security patches and keeping your system current with the latest features.
What support channels are available?
We offer 24/7 support through multiple channels including email, phone, live chat, and our support portal. Premium customers have access to dedicated support representatives and priority response times.

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